tumbly

Help & support

Email support@tumbly.ai and a real person on our small team will write back, usually within one business day.

Common questions

Stories aren't playing in the car

Check the phone is connected to the car with Bluetooth and the volume is up. Keep RoadStory open with the screen on. On iPhone, allow location "While Using the App". Stories start when you reach a landmark, and the map shows what's coming up.

The back-seat screen won't connect

Make sure both devices are online and you typed the 4-digit code shown on the phone. Codes change each trip. Reload tumbly.ai/t and try again.

How do I add or remove a kid profile?

Open the grown-up area (the lock button in the corner), solve the parent check, and go to Kids.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions. Web: Grown-ups → Plan → Manage subscription. Your family keeps access until the end of the paid period. Deleting the app doesn't cancel a subscription.

A fact in a story is wrong

Thank you! Email support@tumbly.ai with the story name. We fact-check every hand-written story and fix mistakes quickly.

Can I get a refund?

App Store and Google Play purchases are refunded by Apple or Google: use reportaproblem.apple.com or your Google Play order history. For web purchases, email us within 14 days of a charge. Details are in our terms.

How do I turn off live AI questions or location?

See the parents' guide. In short: Grown-ups → Settings, or turn off microphone or location access for Tumbly in your phone's settings.

How do I delete my account?

See Delete your account.

More for parents